Service And Support

Service & Support Options

Computer Umbrella’s multiple service and support options are designed to save you money by allowing you to pay for only the services you need, when you need them.

Service On Demand

  • Fast, responsive on-call support
  • No contracts
  • Hourly rates apply
  • No trip fee charges for onsite work
  • Reduced hourly rates for phone support
  • In shop and onsite rates are a minimum of one hour

Standard Maintenance Agreement

  • Low-cost monthly service agreement rate covers basic IT infrastructure
  • Discounted onsite emergency services
  • Unlimited access to helpdesk for questions
  • Accurately plan monthly IT expenses

Full-Service Maintenance Agreement

  • Customizable and affordable service level agreement
  • Covers, supports and monitors your entire IT infrastructure
  • Choose a fixed number of service hours per month
  • Discounted on-site emergency services
  • Unlimited access to helpdesk for questions
  • Complete consultation services
  • Accurately plan monthly IT expenses